Support

Something not working, or an idea for the app? Email info@duisigh.com and we'll get back to you within a couple of days. If it's about the app, it helps to include the version number from the bottom of Me.

Common questions

What's free, and what does Pro add?+

Lesson 0, units 1 and 2, Koko's placement check, review and flashcards are free. Dúisigh Pro (€15 a month, or €100 a year with a 3-day free trial) unlocks units 3 to 25, the AI conversations and speak along.

How do I cancel my subscription?+

On Android, open the Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions, and choose Dúisigh. On iPhone, open Settings, tap your name, then Subscriptions, and choose Dúisigh. Cancel at least a day before it renews. If you cancel during the free trial you won't be charged.

I bought Pro but the app doesn't show it.+

Open Me in the app and tap Restore purchases, making sure you're signed in with the Google account (Android) or Apple ID (iPhone) you paid with. It can take a minute after buying.

How do I get a refund?+

Google and Apple handle refunds. On Android, see support.google.com/googleplay and ask for a refund on the Dúisigh purchase. On iPhone, go to reportaproblem.apple.com, sign in, and choose the Dúisigh purchase.

The app can't hear me.+

Check that Dúisigh is allowed to use the microphone (on Android, Settings › Apps › Dúisigh › Permissions; on iPhone, Settings › Privacy & Security › Microphone), and that you're online: speech recognition needs a connection. A quiet room helps.

Why is there a limit on conversations?+

Each AI conversation costs us money to run, so Pro includes up to three a day. Lessons, review and flashcards have no limits.

Which Irish does Dúisigh teach?+

Standard Irish (An Caighdeán Oifigiúil), with notes on how Munster, Connacht and Ulster Irish differ. All course content is reviewed by an Irish speaker.

Will my progress move to a new phone?+

Yes, if you sign in in Me: with Google on Android, or with Apple on iPhone. Your progress is then saved and comes back when you sign in on the new phone.